Thank you for shopping at whiletruegeek.com. Below is important information about how we handle and deliver your order.

1. Shipping Regions

We currently ship to all countries within the European Union.

In the future, we plan to expand to the United Kingdom and the United States. We do not currently ship outside the EU.

2. Order Processing Time

All orders are typically processed and shipped within 5–10 business days after placing your order. Processing time includes product printing and packaging.

Please note that this timeframe may vary slightly during holidays or peak periods.

3. Delivery Time

Estimated delivery times for EU countries are:

• 5–10 business days from the date of dispatch.

Delays may occur due to:

• Public holidays

• Customs processing

• High order volumes

• Logistics disruptions

We appreciate your patience in such cases.

4. Tracking Information

All orders include tracking.
Once your order is shipped, you will receive an email with tracking details.
You can use this information to follow your package’s journey until it arrives.

5. Shipping Fees

We offer free standard shipping to all EU countries.
No minimum purchase is required.

6. Lost, Delayed, or Damaged Orders

If your order is lost, delayed beyond 15 business days, or arrives damaged or incorrect, please:

1. Review the tracking link in your shipping confirmation email.

2. Contact us using our contact form at https://whiletruegeek.com/contact.

We will investigate the issue and, if needed, open a claim with our fulfillment provider. Eligible cases may be resolved with a replacement or refund, depending on the outcome.

Note: If the carrier marks the order as “delivered,” we may not issue a refund or replacement unless we can confirm a delivery error.

If you have any questions or concerns about your shipment, please reach out to us — we’re here to help!