Shipping Policy
Shipping Policy
Last updated: February 2026
Thank you for shopping at whiletruegeek.com. Below is important information about how we handle and deliver your orders.
1. Shipping Region
We currently ship to Portugal only.
2. Shipping Cost
We offer free shipping on all orders. Shipping costs are included in the product price.
3. Order Processing Time
All products are printed on demand. Orders are typically processed (printed and packaged) within 5–10 business days after your order is confirmed.
Processing times may vary slightly during holidays or high-demand periods.
4. Delivery Time
After your order is dispatched, estimated delivery within Portugal is 1–5 business days.
Delays may occur due to:
- Public holidays
- High order volumes
- Carrier disruptions
5. Order Tracking
All orders include tracking. Once your order is shipped, you will receive an email with tracking details so you can follow your package.
6. Lost, Delayed, or Damaged Orders
If your order is lost, delayed beyond 15 business days from order date, or arrives damaged or incorrect:
- Check the tracking link in your shipping confirmation email.
- Contact us at contact@whiletruegeek.com or via our contact form.
We will investigate the issue with our fulfillment partner. Eligible cases will be resolved with a free replacement or refund.
Note: If the carrier marks the order as “delivered,” we may require additional information to investigate before issuing a replacement or refund.
7. Contact
If you have any questions about your shipment:
Email: contact@whiletruegeek.com
Contact form: https://whiletruegeek.com/contact