Refund Policy

Thank you for shopping at whiletruegeek.com. We want you to be fully satisfied with your purchase. This policy outlines your rights and our procedures regarding returns and refunds.

1. Right of Withdrawal (Returns)

If you are an EU consumer, you have the right to withdraw from your purchase and return your order within 14 calendar days from the day you receive the goods, in accordance with EU consumer protection laws.

To be eligible for a return:

  • The item must be unused, in its original condition, and returned in the original packaging.

  • Items that have been worn, washed, or damaged by the customer will not be accepted.

  • You must include the order number and original receipt.

2. How to Initiate a Return

To request a return, please contact us via the form at https://whiletruegeek.com/contact. Include your order number and the reason for the return.

We will provide return instructions by email. Please do not return items without prior authorization.

3. Return Shipping

  • Customers are responsible for the cost of return shipping.

  • We strongly recommend using a tracked shipping service to ensure your return is received.

  • We do not refund the original shipping cost unless the item was defective or incorrect.

4. Refunds

  • Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be issued to your original payment method within 7 business days.

5. Non-Returnable Items

We do not accept returns for the following:

  • Items returned after 14 days from delivery (unless under warranty)

  • Items that have been worn, washed, or damaged by the customer

  • Items returned without original packaging or proof of purchase

  • Items purchased with final sale or clearance discounts, where noted

6. Warranty for Defective Items

If your item is faulty or defective, you may be entitled to a replacement or refund under the 2-year legal warranty period. Please contact us through https://whiletruegeek.com/contact to initiate a warranty claim.

If you have any questions about your return or refund eligibility, please get in touch via our contact form above. We’re here to help.